About the Role
The Clinic Coordinator coordinates the front desk and oversees daily operations of the salon. Manage all booking systems for the salon and spa. Work closely with management on all aspects of business, and build Ogle School Hair, Skin, Nails as a recognizable, valued brand. Assist in running front line interactions with clients. Assist in the organization and maintenance of the retail area. Promote retail sales, monitor inventory and maintain an organized operation in the salon before, during, and after hours of operation and special events. Uphold and continually improve high customer service standards in order to maximize client satisfaction and retention.
Responsibilities
Assist in management and growth of salon
Coordinate new business and follow through with clientele
Book and confirm all appointments, and monitor booking software
Monitor capacities and overbooking to ensure each event is fully booked
Anticipate no shows and open schedules, and plan recruiting and rebooking efforts accordingly
Act as a point person for client questions/ feedback
Assist dissatisfied customers
Track retention and other salon trends
Generate reports
Manage inventory
Assist in promotion planning to encourage sales and new clients
Requirements
Minimum Requirements
Experience in customer service and retail sales
Appointment booking experience helpful
Capable of working well with a team and individually
Friendly and outgoing
Hair, makeup, and appearance should be up to beauty standards for office attire (as you will be the first person anyone sees upon entering the salon)
Front desk and/or hostess experience helpful
Flexible schedule to accommodate occasional night and weekend shifts and be able to be at work 30 minutes prior to work schedule to open the salon for daily operations
Strong relationship, communication and customer service skills required
Other Attributes
Self-sufficient
Self-starter
Team player
Strong organizational skills
Detailed oriented
Creative thinking
Networking
Outstanding customer service/people skills
Developing rapport comes naturally
Able to balance both administrative tasks and front line interaction with staff, clients, and companies
Strong phone and computer skills
Goes above and beyond for clients and anticipates their needs